Return and Refund Policy

At HolidayHaven, our products are made especially for you! Because each item is printed to order, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or ordering the wrong color.

Damaged, Defective, or Incorrect Items

We want you to love your purchase! If your order arrives damaged, defective, or incorrect, please contact us at keilahall24@gmail.com within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photos of the product. Once reviewed and confirmed, we will arrange an appropriate replacement or refund at no additional cost.

Order Changes and Cancellations

Orders are submitted for production shortly after purchase. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once production has started.

Lost or Missing Packages

If your package is delayed or missing, please reach out with your order number. We will work with our shipping and production partners to investigate the issue.

Refund Processing

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

For questions or assistance, email us at keilahall24@gmail.com.